Roobet Privacy Policy

At Roobet, we respect your privacy and are committed to protecting the personal data you share with us when you visit roobet.com, create an account, or use our services. This Roobet privacy policy explains what information we collect, why we collect it, how we use it, and what choices you have regarding your data. By registering for a Roobet account or using our platform in any way, you agree to the practices described in this policy.

Roobet is operated by Raw Entertainment B.V., registration number 157205, registered at Korporaalweg 10, Curaçao, and licensed under Curaçao OGL/2024/687/0427. Fiat transactions are processed by Raw Entertainment Ltd, a Cyprus-registered company (HE421735), located at Voukourestiou 25, Neptune House, 1st Floor, Flat/Office 11, Zakaki, 3045 Limassol. Wherever we refer to "we," "us," or "our," we mean these entities acting together as the operator of Roobet casino.

Information We Collect

When you register at Roobet, use our Roobet app, or interact with our website, we collect several categories of information necessary to provide our services, verify your identity, and comply with our licensing obligations.

• We collect registration details such as your name, email address, date of birth, and country of residence when you complete Roobet register procedures.
• We gather identity verification documents, including government-issued ID and proof of address, as part of our know-your-customer (KYC) obligations.
• We record transaction history, including deposits, withdrawals, wagers, and any Roobet bonus or Roobet promo code activity applied to your account.
• We track your gameplay data across Roobet slots, our live casino, sportsbook, and Roobet Originals titles to personalise your experience and detect irregular activity.
• We log technical information such as your IP address, device type, browser, and operating system whenever you access Roobet casino via desktop or our Roobet app android and download versions.
• We collect communication records when you contact our support team via email or LiveChat.

How We Use Your Data

We use the information we collect to operate, secure, and improve our platform. Our purposes include the following:

• We use your data to process your Roobet login, manage your account, and facilitate deposits and withdrawals across supported cryptocurrencies and fiat methods.
• We use your details to verify your identity, prevent fraud, and comply with anti-money-laundering regulations under our Curaçao licence.
• We use your gameplay history to calculate rakeback rewards, VIP Club eligibility, and referral programme earnings.
• We use your contact information to send you updates about a new Roobet bonus code, Roobet no deposit bonus offer, free spins, or other Roobet casino bonus promotions, where you have consented to receive such communications.
• We use aggregated and anonymised data to analyse trends, improve our Roobet slots library, live casino offering, and sportsbook features.
• We use your information to respond to support enquiries and resolve complaints submitted to our customer service team.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors interact with Roobet. Cookies also help us tailor promotions, including a Roobet promotional code or Roobet casino bonus code, based on your browsing behaviour. You can adjust your browser settings to limit or block cookies, though doing so may affect certain features of our site.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors, including providers supporting Skrill, AstroPay, Interac, Pix, WebPayPlus, UPI, and supported cryptocurrencies, to process your Roobet deposit and Roobet withdrawal requests.
• We share information with identity verification and fraud-prevention partners to confirm your eligibility to use our services.
• We may disclose data to regulatory authorities, law enforcement, or courts where required by law or our licensing obligations.
• We share limited data with affiliate partners operating under the Roobet Affiliates programme, strictly for the purpose of tracking referred players and calculating commissions.
• We may share information with service providers who support our platform's infrastructure, security, and customer support functions.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. We encrypt sensitive information, restrict internal access on a need-to-know basis, and regularly review our security practices. While we strive to protect your data at every stage of your journey with our online casino, Roobet cannot guarantee absolute security, as no method of transmission over the internet is completely secure.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including regulatory, accounting, and dispute-resolution requirements. If your account becomes inactive after six uninterrupted months without a login, we may retain your data in accordance with applicable retention obligations rather than deleting it immediately.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We aim to honour these rights wherever legally applicable.

• You have the right to request access to the personal data we hold about you.
• You have the right to request correction of inaccurate or incomplete information.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to withdraw consent for marketing communications, including promotional messages about a new Roobet bonus or Roobet free spins offer.
• You have the right to object to certain types of processing or request restriction of processing in specific circumstances.

To exercise any of these rights, you can contact us using the details provided below, and we will respond within a reasonable timeframe.

International Data Transfers

As an international platform serving players across Europe, Asia, South America, Mexico, Canada, and beyond, we may transfer your personal data across borders to affiliated entities and service providers. Where we do so, we implement appropriate safeguards to ensure your information remains protected in line with this policy.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from an underage individual, we will take immediate steps to delete such information and close the associated account.

Third-Party Links

Our website and Roobet app may contain links to third-party websites, including payment providers and offerwall partners such as Offertoro and Lootably. We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies before providing any personal information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or the services offered on Roobet. We encourage you to review this page periodically. Continued use of our platform after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, wish to exercise your privacy rights, or need assistance with your Roobet login, deposits, or withdrawals, please reach out to our support team.

• General enquiries: support@roobet.com
• Complaints: CS@roobet.com
• Live chat support is available 24/7 directly through our website and app.